Refund policy

All Sales Are Final At Chaely, we strive to provide the best quality products. Please note that all purchases are final. We do not accept returns or exchanges for change of mind once a purchase is completed.

Damages and Issues

The only exception to our "All Sales Final" policy is if the item you received is defective, damaged, or incorrect.

  • 5-Day Reporting Window: You must inspect your order upon reception and contact us at support@chaely.com within 5 days of delivery to request a refund.

  • Requirements: To be eligible, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

  • Process: If your request is accepted, we will provide instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Items in Transit

Please note that we cannot process any cancellations or refunds for items that are already in transit. Once an order has been shipped and is on its way to you, it is no longer eligible for a refund or cancellation.

European Union 14 Day Cooling Off Period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

 

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, such as:

  • Personal Care Goods: For hygiene reasons, beauty products cannot be returned.

  • Sale Items & Gift Cards: Unfortunately, we cannot accept returns on sale items or gift cards.

  • Custom Products: Special orders or personalized items are non-returnable.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.

 

If more than 15 business days have passed since we’ve approved your return, please contact us at support@chaely.com.