Add items to your cart and follow the checkout prompts to enter shipping and payment info.

Only within 1-2 hours. Contact us immediately for any changes.

Log in to your account and find option for cancel your order or email support@chaely.com with "CANCEL" and your Order ID in the subject line but email may delay your cancelation.

We can update it if the order hasn't shipped. After shipping, address changes are not possible.

Usually due to stock issues or failed payment authorization. Check your email for details.

Please check your spam folder or verify if the email address was entered correctly.

If neither has shipped, contact us and we will try to merge them to save on shipping.

It means your order is being picked, packed, and prepared for shipping in our warehouse.

Yes, you can purchase without an account, but having one helps track orders easily.

Some limited-edition items may have a "1 per customer" policy to ensure fair access.

Enter the gift card code in the "Discount Code" field at checkout.

Yes, if marked as "Pre-Order." These ship as soon as restocked.

Click the "Notify Me" button on the product page to receive an alert.

A digital invoice is attached to your shipping confirmation email.

No, for security, we cannot alter the payment method once authorized.

It means it's in the queue for packing. This usually takes 1-3 business days.

For large orders, please contact our B2B team at support@chaerish.com.

Yes, select the gift option during checkout to add a personalized note.

Check if your order was split into two shipments. If not, contact us within 48 hours.

Yes, if you have an account, all past orders are listed under "My Account."

We use heavy-duty bubble wrap and reinforced boxes to prevent damage.

We ship to most countries globally. Check the dropdown menu at checkout.

Shipping is calculated by weight and destination at the final checkout step.

Typically 7-14 business days, depending on your local customs.

Most duties are calculated at checkout (DDP) for a hassle-free experience.

We primarily use CJ, EMS, DHL, FedEx, and UPS for fast and safe delivery.

You’ll receive a tracking number via email as soon as the package is dispatched.

For business orders, we can provide necessary export documentation upon request.

Tracking may pause while the package is clearing customs or moving between hubs.

Check your porch, neighbors, or building manager first.

We recommend physical addresses for more reliable delivery.

Standard is more affordable, while Expedited uses the fastest available air routes.

We occasionally offer free shipping promotions for orders over a certain amount.

Customs procedures vary by country. We can provide invoices to help with the process.

Basic carrier insurance is included. For high-value orders, we recommend adding extra protection.

No. Once shipped, you can't change the any information about the shipment.

If delivery fails due to a wrong address, a reshipping fee may apply.

Our warehouse operates Monday-Friday. Weekend orders ship on Monday.

We are currently an online-only operation; no local pickup is available.

Rates reflect global fuel surcharges and the specialized handling of cosmetics/electronics.

Yes, we source 100% genuine products directly from Korea.

Look for "까지" (Expiry) or "제조" (Manufactured) in YYYY/MM/DD format.

Most K-beauty brands we carry are cruelty-free and skip animal testing.

Yes, we have a dedicated "Vegan" section for plant-based beauty.

Testing a small amount of product on your arm to check for any allergic reactions.

Many K-beauty brands focus on gentle formulas, but always check the ingredients list.

We recommend using Vitamin C in the morning and Retinol at night for safety.

Every product page has a full INCI list for transparency.

Keep them in a cool, dark place. Some serums (like Vitamin C) stay fresh longer in a fridge.

Many of our brands use eco-friendly and recyclable packaging.

Toners prep the skin; essences provide a concentrated layer of hydration.

Most are, but please consult your doctor about actives like AHA/BHA or Retinoids.

It means the product is best used within 12 months after opening.

Since we source directly from Korea, some labels are in Korean. We provide English info online.

We don't sell samples, but we often include them for free with your order!

We recommend products specifically labeled for children’s sensitive skin.

Screen settings can affect colors. We try to provide the most accurate swatches.

Using an oil-based cleanser followed by a water-based one for a deeper clean.

Most modern K-beauty brands avoid parabens; check the "Free-from" section on the product page.

Usually 1-2 times a week, depending on your skin’s tolerance.

Yes, a 1-year manufacturer warranty is standard for all devices.

We provide the plug type in the description. You may need an adapter for your local outlet.

Most are, but please verify the voltage requirements on the product page before plugging in.

Contact us within 48 hours for an immediate exchange or refund.

Yes, but it must be in "Like New" condition with all seals and packaging intact.

If a manual is in Korean, we can provide a digital English translation or guide.

Contact support@chaely.com with your Order ID and a description of the defect.

We sell official versions; some may be Korean domestic models with global compatibility.

We recommend a full charge before first use for battery longevity.

Only if the device supports it. Using an incompatible charger may void the warranty.

Check the "IP Rating" in the specs (e.g., IP68). Not all devices are waterproof.

We sell official accessories; check our "Tech Accessories" section.

Instructions are provided in the digital manual or on our support page.

Yes, most companion apps for K-tech devices support multiple languages.

Accidental damage is not covered by the manufacturer's warranty.

Yes, we only sell 100% brand-new, factory-sealed electronics.

Minor heat is normal during fast charging or heavy use. If it's excessive, stop use and contact us.

We facilitate warranty repairs through the manufacturer.

We currently do not offer a trade-in program.

Check the "Compatibility" section to ensure it works with iOS or Android.

14 days from the date of delivery.

Opened cosmetics, used personal hygiene items, and final sale items.

Email us to get a Return Authorization (RA) number before shipping back.

The buyer pays for return shipping unless the item was defective or incorrect.

Yes, all original packaging and accessories must be included for a full refund.

We don't do direct exchanges. Please return for a refund and place a new order.

5-10 business days after we receive and inspect the return.

Take photos of the box and the product and send them to us within 48 hours.

A 15% fee may apply to opened electronics that are not defective.

We will provide the specific warehouse address with your RA number.

Items marked "Final Sale" or "Clearance" are not eligible for returns.

Don't worry, we can find your order using your email and Order ID.

Yes, you can choose between the original payment method or a CHAELY Gift Card.

Shipping costs are generally non-refundable unless we made an error.

Please allow 3-5 days for our team to inspect the return once it arrives.

Yes, just let us know or simply keep the item.

If we sent the wrong one, we’ll replace it for free. If you ordered the wrong one, you can return it (unopened).

We refund the tax amount paid on the returned items.

Yes, as long as you include the RA numbers for both.

We follow the manufacturer's warranty periods for all products.

Visa, Mastercard, AMEX, PayPal, Apple Pay, and Google Pay.

Yes, our site uses 256-bit SSL encryption to protect your data.

Yes, our currency switcher allows you to see prices in your own currency.

Check your card details, billing address, or contact your bank regarding international blocks.

A plan that lets you pay for your order in installments.

Enter it in the "Discount Code" box at checkout and click apply.

Only one discount code is allowed per order.

No, we use secure, PCI-compliant payment processors.

Our system might flag orders that look suspicious to protect you from fraud.

Please check our "Promotions" page for any current student offers.

Some banks charge a small "International Transaction Fee" for overseas orders.

Currently, we only accept credit cards, PayPal, and digital wallets.

Never. We only use your email for order updates and CHAELY newsletters.

Create an account and you’ll earn points for every purchase.

You can convert points into discount codes in your Account Dashboard.

Yes, contact us if you need a formal tax invoice for your business.

Contact us immediately; one of the charges is usually just a temporary authorization hold.

Yes, our mobile checkout is just as secure as the desktop version.

Yes, PayPal offers a guest checkout option using your credit card.

Email our billing team at support@chaely.com.